Privacy Policy

1. Introduction

AI Solutions VIP, LLC ("Company," "we," "us," or "our") operates the website located at aisolutionsvip.com and provides AI-powered concierge services to businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site and services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and company name submitted through our contact or inquiry forms.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.
• Conversation Data: When you interact with our AI chat or voice agents on our website or on behalf of a client, conversations may be recorded, transcribed, and stored for quality assurance and service improvement purposes.
• Lead Capture Data: Names and email addresses collected through AI agent interactions on behalf of our clients, which are shared with the respective client per our service agreement.
• Technical Data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested services
• Deliver, operate, and improve our AI concierge products
• Communicate updates, promotions, and relevant information
• Analyze website usage to improve user experience
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Clients: If you interact with an AI agent deployed on behalf of one of our clients, your name and email may be shared with that client as part of our lead capture service.
• With Service Providers: We work with third-party platforms including Retell AI, Twilio, Zapier, and Google Workspace to deliver our services. These providers have their own privacy policies.
• For Legal Compliance: We may disclose information if required by law or in response to valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser. Please see our Cookie Policy for more details.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Conversation transcripts from AI agent interactions are retained for up to 12 months unless otherwise required by law or client agreement.

7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to data portability where applicable

To exercise any of these rights, please contact us at hello@aisolutionsvip.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Company: AI Solutions VIP, LLC
• Email: hello@aisolutionsvip.com
• Website: aisolutionsvip.com
• Location: Las Vegas, Nevada